Returns / Warranty

Returns:

You can return you product(s) up to 14 days from the original purchase date. All merchandise must be unused and returned in the original packaging. Please include a copy of the original receipt of purchase, if possible. A full refund for the price of the merchandise will be automatically applied to your credit card or original method of payment within 7-14 days. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.

Warranty Policy:

The warranties below applies to the original owner and product purchased directly through us at CascadeIndustries.comIf a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace at our discretion. Damaged handles, latches, and gaskets can all be replaced and will be supplied at no charge in the case of any factory defect. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted. Sorry we do not warranty the ice holding times as there are many variances which could increase or decrease the ice retention period (how much ice used, temperature and how long it is left open). Independent test at 70deg and a 50-70% ice fill rate shows an average ice retention of up to 10 days.  

To request parts you must have original receipt or purchase agreement and must have a return authorization number from Cascade Industries.  

PRODUCT CATEGORYWARRANTY TERMS
HARD SIDED COOLER
1 YEAR
SOFT SIDED COOLER
1 YEAR
DUFFEL BAGS / DRY BAGS
1 YEAR
STAINLESS STEEL DRINKWARE
90 DAYS